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Customer Engagement Professionals

Scalable Multi-Channel Engagement, Re-engagement and Customer Reach Solutions

We are an AWARD-WINNING Multichannel Customer Contact Centre, offering a complete range of Customer Engagement Services. We are a young, hungry and ambitious team who embrace the very latest technology, whilst continually trialling next year`s revolution, to make sure we are always at the cutting edge of our industry. By being at the forefront, we make sure that we and therefore our clients are getting the very best service offer at the lowest cost.

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Mission Statement

Our Mission is to proactively and dynamically revolutionise Customer Engagement using market disrupting strategies, cutting edge technology, exceptional investment in training, idea sharing and new best practices, to become best in class at Ethical Brand Promotion and a catalyst for change in Customer Engagement & Communication.

How Can we help?

Inbound Call Handling

A Dedicated inbound Call Team for your Brand, handling all your customer sales and support needs.

Review Moderation

Protecting Your Brand from negative reviews, and encouraging positive feedback.

SMS and Email Services

SMS & Email Marketing & Management, high quality, semi-automated, cost effective Customer engagement.

Social Media

Social Media, engage with your customers and potential new ones in this exciting fast growing medium.

Online Chat

Chat online to existing or new customers, offering guidance, advice and potential sales.

Multichannel Engagement

Origin Omni packages all our other services into one customer driven, cost effective, brand engagement experience.

Unrivalled Customer Experience

We offer your customers an unrivalled experience whilst engaging with your brand, thereby increasing reengagement and brand loyalty.

Calls handled per hour

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Client Satisfaction

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Calls Answered within 10 Seconds

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Average Client Saving

Proud to Partner with

Given our history in the Financial Sector, you may not recognise these brands, but if you do, then you will know that we work for some large and highly demanding clients, it is this strength and experience we are now offering to new Industry sectors. Why? We just couldn’t keep our great ideas to ourselves anymore…
Proud to work with

Don’t just take our word for it!

We chose to work with Origin following a recommendation from one of our key lenders and we weren’t disappointed, they improved appointment making by over 40% whilst reducing cost per appointment by around 20%. How did they do this we asked them? Investment in technology was their answer. Our relationship has just had its 2nd Birthday.

Kelly Barr

We outsourced our call centre to Troy`s team last year, the cost saving has been around 33% plus we have seen the numbers of calls answered within 10 seconds rise by over 40% to 98%. We attended their training days for the team handling our account, and I have to say we were all very impressed with the ideas, technology and procedures Origin are using. Very professional and we highly recommend them to your business or organisation.
Seb Garcia

Troy and his team are always ready to take on our most challenging briefs, delivering results that even we didn’t think possible. They really are Re-engagement specialists, and there reporting back is flawless. They have helped us substantially to achieve our own demanding targets month on month, allowing us to concentrate on the core elements of our Business, which in itself has bought even more results.

Connor Mcneil

Start your conversation

Not sure? We are so confident we can both improve your customers experience, and save you money that we will offer potential new clients a free trial, so with absolutely nothing to lose, why not engage with us today.