Why Partner with Origin?
Cutting edge Multichannel Customer EngagementOrigin CA have an enviable, proven track record in the Financial Lead generation Sector, perhaps the hardest Customer Engagement Sector there is, and recognition of our Success has this year seen us listed as a FUTURE 50 Company. Over the last year, we have been adding and comprehensively testing new Customer Engagement experiences to fulfil a need within our existing client base. We are now proud to offer these services to existing and new clients, to help you build stronger relationships with your customers.
Revolutionising Customer Engagement
By outsourcing your customer contact needs to us we can help you build stronger customer relationships and therefore re-engagement, whilst also increasing Brand loyalty.
From looking after your customers everyday needs or encouraging them to use your services more often, not only will we save you money, but add value. Adding to your top and bottom line.
Or if you’re looking for growth we can help you to re-engage with lapsed customers or reach out to new ones with a strategic Marketing campaign, via many channels from traditional Telemarketing through to the exiting and fastest growing platform of Social Meda.
We are Norfolk’s Multichannel Engagement experts, why not contact us to find out why?
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Agreed Targets met
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End user Feedback
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Client Satisfaction
Our team
We are really proud of our guys and girls, and as such, when every member of our team completes their first year with us, we buy them a cake to make them smile, take their photograph and add them here!
Troy Hendrick
MD
Troy is the driving force behind Origin, with a knack for spotting and embracing the latest technology, and this combined with his wealth of experience means that we are always ahead of the curve in this highly demanding industry sector.
Always reinventing the wheel, he drives the team forward, to embrace new ideas and concepts whilst inspiring them to do and to be more.
Partnering with Origin means partnering with Troy, and he will be as protective of your brand and reputation as he is of his own.
Are You Awesome?
We’re Hiring
Click below to send us your CV and we’ll be in touch soon.
James Alexander
Head
Partnerships & Development
James joined the team in 2020, bringing with him many years’ experience in Business growth and Development. Having started in Retail, his tour of duty has included such diverse sectors as Logistics, Accountancy and working with the .gov sector with new recycling initiatives.
We felt that a CV including Direct Selling, Call Centre Management, Business Development and Customer Service Excellence was a perfect fit for us, so we hired him.
Matt Ritchie
Head
Operations
Matt has an extensive and highly successful background in Operations & Management from across a variety of sectors. We bought his experience to Origin in 2018 to help us steer a steady course through our formative early years.
Matt oversees the day to day running of the Company and keeps us on top of important things like the Compliance, Diligence and Reporting our Clients Love us for. Despite all this paperwork, he loves a Pint with the Team on a Friday.
Tommy Macgowan
Head
Service Delivery
Tommy started in the ultra-competitive home improvements sector and quickly rose to Team Leader and Call Centre Manager, before we made him an offer he couldn’t refuse.
Damon Sharffe
Head Special Projects Division London
A Proven Call Centre Manager in the exacting Financial Sector, Damon is the perfect fit to Head up our Special Projects Office in London nurturing some of our most demanding projects.
Will Hewitt
Service Delivery Expert
George Johnson
Service Delivery Expert
Luke Everson
Service Delivery Expert
Jane Stock
Service Delivery Expert
Service Delivery Advisors
Mission Statement
Our Mission is to proactively and dynamically revolutionise Customer Engagement using market disrupting strategies, cutting edge technology, exceptional investment in training, idea sharing and new best practices, to become best in class at Ethical Brand Promotion and a catalyst for change in Customer Engagement & Communication.
Our Engagement Services
Inbound Call Handling
Review Moderation
SMS & Email Services
Online Chat & Support
Social Media Engagement
Multichannel Engagement
Start your conversation
Not sure? We are so confident we can both improve your customers experience, and save you money that we will offer potential new clients a free trial, so with absolutely nothing to lose, why not engage with us today.