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Origin CA – Keeping you up to date with the latest in Customer Engagement news and articles.

Why Small Business Owners Need Answering Services

Why Small Business Owners Need Answering Services

Customer satisfaction should be a top priority for any business. Having a small business answering service is an easy way to impress customers. It’s no secret that having a poor level of customer service can adversely affect your company’s performance. In fact, damage...

Why Active Listening is the Best Customer Service Skill

Why Active Listening is the Best Customer Service Skill

Behind every customer call is a real person, looking for guidance or a solution to a problem. It’s critical to engage in active listening to make that person feel truly heard, understood, and served. The more empathy you have with your customers — the more you listen...

The 5 top Benefits of outsourcing your Telemarketing!

The 5 top Benefits of outsourcing your Telemarketing!

Reason 1: Cost Cutting Outsourcing your telemarketing function may look costly as part of an initial outlay, however it a small price to pay when you consider the cost implications of an in-house telemarketing campaign. Hiring an in-house, outbound telemarketer may...

Email Open – Telemarketing Close – The Power Duo!

Email Open – Telemarketing Close – The Power Duo!

Many of today’s businesses wonder which is better, traditional telemarketing or email marketing. However, a better decision may be to just do both. We’ve all gotten those annoying unsolicited calls early in the morning for products or services that we might need but...

It’s all a matter of Tone!

It’s all a matter of Tone!

It is said that words account for only 7% of a message. The challenge for telemarketers is getting their point across when they can't use body language or visuals. 93% of their message must be communicated through the voice. This is the reason a phone script is so...

The Top Ten Reasons to Outsource your Call Centre

The Top Ten Reasons to Outsource your Call Centre

Reduced Costs: As mentioned above, setting up a call centre requires major investments in facilities, equipment, operations and staffing. Outsourced call centres allow these costs to be spread across many clients, who benefit by paying only for the...

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